Effective Date: 22nd July 2035

Ibiza Club Pass (“we”, “our”, or “us”) is committed to protecting your personal information and being transparent about how we collect, use, and store it. This Privacy Policy outlines how we handle your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Spanish laws.

1. Information We Collect

We may collect the following personal data when you make a booking, interact with our website, or communicate with us:

• Full name
• Email address
• Phone number
• Postal address
• Booking and payment history
• Device and browsing data via cookies and tracking tools

2. How We Collect Data

• When you make a purchase or booking through our website
• When you communicate with us via email, WhatsApp, or social media
• Through cookies and third-party tracking tools such as:
  • Meta Pixel
  • Google Analytics
  • Google Ads Pixel
  • Hotjar

3. How We Use Your Data

We use your data for the following purposes:

• Processing bookings and ticket issuance
• Customer support before, during, and after your trip
• Sending essential information and event updates
• Email and WhatsApp marketing (if consented)
• Website and performance analytics
• Legal and financial record-keeping

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• • Contractual necessity: To fulfil your booking and deliver services
  • Legitimate interest: For business administration, fraud prevention, and analytics
  • Consent: For marketing communications (you can withdraw at any time)
  • Legal obligation: For accounting and regulatory compliance

5. Data Sharing

We only share your data where necessary and only with trusted third parties, such as:

• Event and venue partners involved in delivering services included in your pass
• Marketing and analytics providers (Meta, Google, Hotjar)
• Email service platforms (if used for newsletters)

All partners are required to comply with GDPR and handle your data securely.

6. Data Storage & Security

Your data is stored in secure, cloud-based services, primarily Google Workspace (Google Sheets). These services may store data on servers in the EU or jurisdictions with GDPR-compliant safeguards, including Standard Contractual Clauses (SCCs). Access to this data is strictly limited to authorized personnel and protected by encrypted access.

7. Data Retention

We retain personal data only as long as necessary for the following purposes:

• Ticketing & customer support: Up to 24 months after your event
• Marketing purposes: Up to 24 months after your last interaction (e.g., booking or email open), unless re-consent is provided
• Legal and financial purposes: Up to 10 years, as required by Spanish tax and accounting regulations

Users can request deletion of their data at any time unless we are legally obligated to retain it.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to access the data we hold about you
• Right to rectify inaccurate or incomplete information
• Right to erasure (“right to be forgotten”)
• Right to restrict or object to processing
• Right to withdraw consent for marketing
• Right to data portability

To exercise these rights, email us at info@ibiza-club-pass.com. We aim to respond within 30 days.

9. Marketing Preferences

If you’ve opted in to receive marketing from us, you can unsubscribe at any time by:

• Clicking the “unsubscribe” link in any email
• Replying “STOP” on WhatsApp (if applicable)
• Emailing us directly to opt out

We do not send unsolicited marketing communications.

10. Cookies

We use cookies and similar technologies to improve user experience and analyze site usage. You can manage cookie preferences through your browser settings..

11. Age Restrictions

Our services are available only to individuals aged 18 and over. We do not knowingly collect personal data from anyone under this age.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and dated accordingly. We recommend reviewing it regularly.

13. Contact Us

If you have questions or concerns about how your data is handled, contact us at:

Email: info@ibiza-club-pass.com

Ibiza Club Pass is a brand of P.U.ENTERPRISES IBIZA SL